WE ARE OPEN FOR BUSINESS! Monday- Friday 11-6, Saturday 11-5, closed Sunday and most holidays. Shop online 24/7.

Class Policies

CLASS POLICIES

Need extra help with your project?  We are here for you.  Please call ahead and schedule a time to meet with one of our experts.  Charges are based on difficulty level and time needed to complete the task.  See the rate sheet at the register for more information.

ENROLLMENT AND REGISTRATION Please register for classes online or in the store. Payment in full is required in order to reserve your place. All classes must meet a minimum enrollment (usually 2-3 students) to run unless it is a private workshop or tutorial. In the event a class does not meet minimum enrollment, you will be notified at least 48 hours in advance and given a full refund, or the opportunity to reschedule.

NO REFUNDS FOR OUT OF TOWN INSTRUCTORS OR EVENTS.

CANCELLATIONS

If you need to cancel or reschedule your registration, please provide at least 24 hours advanced notice before the start of your first class for store credit for group classes and 48 hours for private and semi-private classes. Cancellations made within less than 48 hours’ notice are non-refundable.  Exceptions will be made for hurricanes, snow storms, floods, or the arrival of the Abominable Snow Man.

MISSED CLASSES

We cannot offer make-up sessions or credit for missed group classes. Out of respect to your instructor and classmates, we kindly ask that you be on time.  Additional private lessons may be scheduled.  Fees may apply.

MATERIALS

Students are required to purchase yarn from The Yarn Club for all classes.  No outside yarns will be permitted unless stated in the materials section of the class description. NO EXCEPTIONS.

COVID-19 PROTOCOLS

Do not attend class if you have ANY cold or flu like symptoms, fever, rash, or stomach ailment.  A FULL refund (or prorated refund) will be given to any student who needs to drop the class for medical reasons.